AZ Air Solutions Pty Ltd
At AZ Air Solutions Pty Ltd (ABN 93 636 004 067), we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we handle your personal data, how it is collected, used, and protected, and your rights under Australian privacy laws, particularly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information when it is necessary to provide our services or to communicate effectively with you. This may happen when you contact us to request a quote, make a booking, or submit an enquiry through our website, over the phone, via email, or through social media platforms. The types of personal information we typically collect include your full name, email address, phone number, residential or business address, and payment details. In addition, we may collect specific information related to the services you require such as the type of property, air conditioning system used, or job notes that help us tailor our service to your needs. We also collect information from third parties where authorised by you, or when it is publicly available and necessary for us to complete a service.
2. Use of Personal Information
We use the personal information we collect to deliver our services in an efficient, professional, and personalised manner. This includes scheduling and carrying out installations, repairs, or maintenance, providing accurate quotes, processing payments, issuing invoices, and following up on completed jobs to ensure your satisfaction. Your information also allows us to communicate effectively with you regarding any changes, service reminders, or issues relating to your request. Occasionally, we may use your contact details to send service updates, promotional offers, or seasonal reminders if you’ve given us consent to do so. We are committed to using your personal information responsibly and only for purposes directly related to our services or obligations under the law.
3. Disclosure of Personal Information
AZ Air Solutions Pty Ltd does not sell or rent your personal information to any third party. However, in order to deliver our services and run our business smoothly, we may disclose your information to third-party providers who assist us, such as subcontractors, IT service providers, or payment processors. These parties are only given access to the information needed to perform their function and are required to treat your personal data confidentially. In some cases, we may also be legally required to disclose your information to regulatory bodies, government authorities, or insurers in line with our legal obligations. Any such disclosure is done with care and only when absolutely necessary.
4. Website Use and Cookies
When you visit our website, certain information may be automatically collected through the use of cookies and analytics tools. This can include your IP address, the type of browser and device used, the pages visited, and the time spent on our site. This data helps us understand how visitors use our website so we can improve its performance, content, and user experience. While this information does not personally identify you, it may be linked with your contact details if you submit a form through the site. You can manage your cookie preferences through your browser settings at any time.
5. Storage and Security of Personal Information
We take the security of your personal information seriously. All personal data collected is stored securely using both digital and physical safeguards. Access to your information is restricted to authorised personnel only, and we maintain measures to prevent unauthorised access, disclosure, or misuse. These measures include secure servers, password protection, and regular security updates. If we no longer need your personal information for the purposes for which it was collected and we are not legally required to retain it, we will securely delete or de-identify it in accordance with our data retention policies.
6. Access and Correction of Personal Information
You have the right to access the personal information we hold about you at any time. If you believe that any information we have is inaccurate, outdated, incomplete, or misleading, you may request a correction. To make such a request, simply contact us using the details provided at the end of this policy. We will take reasonable steps to provide access or make corrections promptly unless there is a lawful reason not to do so, in which case we will explain the reason.
7. Third-Party Links
Our website or communications may include links to other websites, such as social media pages or third-party resources. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites before providing any personal information, as their policies may differ from ours.
8. Marketing Communications
We may, from time to time, send you updates, promotions, or service announcements that we think may be of interest to you. These communications will only be sent if you have opted in or where permitted by law. You may opt out of receiving marketing materials at any time by using the unsubscribe link provided in our emails or by contacting us directly. Opting out of marketing will not affect your access to our core services or important operational communications.
9. Changes to Our Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal obligations, or customer feedback. Any changes will be published on our website with the updated date noted. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
10. Contacting Us
If you have any questions, concerns, or feedback about our privacy practices or how your information is handled, we welcome you to get in touch. You may also contact us to make a complaint if you believe your privacy rights have been breached. We will treat your enquiry seriously and aim to resolve any issues quickly and fairly.
AZ Air Solutions Pty Ltd
Sydney, NSW, Australia
Email: info@azairsolutions.com.au
Phone: 0490 362 992